Interviewing users

Interviewing users can be a tricky business and it takes preparation and precision to get them right. In this course we'll be looking at how you can get the most out of your user interview sessions and how you can make the most of the data you collect.

  • English
  • Last updated Nov 13th, 2016
  • Skill level: Intermediate
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  • 12m 44s on demand video
  • 4 lessons
  • Certificate of completion
  • Watch on desktop, tablet & mobile

What will you learn?


  • The importance of interviewing in research
  • When is interviewing users more applicable than other forms of research
  • A framework for interviewing users
  • General etiquette when interviewing users
  • Writing the user interview questions
  • Things to avoid when writing user interview questions
  • Asking the right questions to get the right answers
  • Finding participants
  • Screening participants
  • When to say no to the wrong participants
Who you'll learn with

Ed is a UX Designer with over 10 years experience working with a variety of clients including, Renault, Mastercard, Virgin and more.

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