Interviewing users

  • language-icon Created with Sketch. English
  • date-icon Created with Sketch. Published on Nov 13th, 2016
  • level-icon Created with Sketch. Intermediate
  • Stroke 235 + Stroke 236 + Stroke 237 Created with Sketch. 195

Interviewing users can be a tricky business and it takes preparation and precision to get them right. In this course we'll be looking at how you can get the most out of your user interview sessions and how you can make the most of the data you collect.

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  • 12m 44s on demand video
  • 4 lessons
  • Certificate of completion
  • Watch on desktop, tablet & mobile
  • Download and watch offline

What will you learn?

  • The importance of interviewing in research
  • When is interviewing users more applicable than other forms of research
  • A framework for interviewing users
  • General etiquette when interviewing users
  • Writing the user interview questions
  • Things to avoid when writing user interview questions
  • Asking the right questions to get the right answers
  • Finding participants
  • Screening participants
  • When to say no to the wrong participants

Who you'll learn with

With over 10 years experience in the UX Design industry, Ed brings a wealth of knowledge to the course material on Having delivered for clients such as Renault, Nissan, Mastercard, Virgin and more, Ed has experienced the entire design process from user research, UX strategy and quantitative analysis all the way through to iterative design, execution and user testing. is a place where Ed can share what he's learnt with anyone who's looking to learn something new about user experience design and change their career.

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